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These terms and conditions explain how bonuses, withdrawals, and game rules affect your account. Before you play, make sure you meet the requirements for Canada and Canadian eligibility, review the wagering and maximum cashout limits, and make sure you understand how to get your money back. If you read the fine print, you can keep your C$ safe and cash out quickly.
Players who want to use the Conquestador Casino must first meet basic eligibility requirements and then follow account rules that are meant to keep play fair and safe. These rules apply from the moment you sign up and for as long as you have an account.
Maintaining a safe and compliant environment usually includes checking things. When you want to deposit C$10, withdraw C$100, or change important account information, Conquestador Casino may ask for checks.
You can only make an account if you are old enough to gamble legally where you live and able to legally agree to the terms and conditions. You are responsible for making sure that online gambling is legal in your Canada. In the event that Conquestador Casino finds signs of risk, such as people from countries that aren't allowed, personal information that doesn't match, or possible abuse of the platform, it may refuse to let people register or limit their access.
Key requirements for eligibility usually include giving correct and complete personal information that matches your ID documents. You're not working for someone else, a business, or a third party. People who use your account only do so for fun and never for business. If your Canadian or place of residence makes regulatory checks more necessary, Conquestador Casino may ask for more information to make sure you are eligible and following the rules.
One account is allowed per person. You can lose your bonuses, your bets, and your account if you make too many accounts. This includes accounts you make to claim promotions more than once or to get around limits.
If people in the same household use the same devices or IP networks, you might be asked to prove that each player is separate and legally registered.
You are in charge of all activity on your account and keeping your login information secret. You should contact support right away and change your password if you think someone else has gotten in without your permission. The Conquestador Casino may temporarily stop account activity while they look into suspicious logins or strange patterns of play.
The payment methods you use to deposit and withdraw money must belong to you. You cannot use a third party to deposit money. Depending on the situation, withdrawals may be sent back to the same method used to fund the account, up to the amount that was deposited, before other options are considered.
To protect players and meet their legal obligations, Conquestador Casino can ask for ID verification at any time, such as before letting a player withdraw 500 C$ or more, or when account information changes. Some features may be limited until verification is complete. These may include the ability to withdraw money, get bonuses, and change your account information.
Document standards and deadlines: The documents you send should be clear, valid, and match the information on your profile. A person may ask you to resubmit if something is missing or can't be read. Check processing times depend on how busy the casino is and how complicated the checks are. Until verification is complete, Conquestador Casino may limit the account.
Giving false information, using someone else's documents, or trying to avoid verification can lead to the closure of your account and the rejection of withdrawals. If you make a real mistake, promptly updating your profile and following through with requests for verification helps keep your account active and eligible for standard services.
The bonus terms at Conquestador Casino include wagering requirements, the maximum bet, game weighting, and an expiration date. The playthrough requirements make it clear how many times you need to wager the bonus (and sometimes the deposit) before you can ask for a withdrawal.
These rules cover common bonuses like a deposit bonus of up to C$200, free spins, and special credits that are given out from time to time. Before you deposit C$50 or start any promotion, make sure you know the exact numbers on the bonus card or in the Terms section of the cashier. There may be differences in the games that are eligible, the maximum bet, and the expiration dates between campaigns, even if the bonus amount looks the same.
The total amount you have to bet in order to turn bonus funds into a balance that you can withdraw is called the "wagering requirement." You have to make bets worth a total of C$3500 before you can cash out a bonus of C$100 that has a 35x wagering requirement.
It's important to always check the base amount used for calculation, as some offers may only require wagering on the bonus and others may require wagering on both the bonus and the deposit.
The largest bet you can make on a single spin or bet until the wagering requirements are met is the maximum bet while the bonus is active. You may breach the casino's terms if you bet more than the maximum amount allowed. This could mean that the bonus and any winnings are taken away. If the promotion says the highest bet is C$5 per spin, don't go over that amount on any spins or manual bets, even when you switch games or set the game to play itself.
The amount that each game counts toward wagering is called its "game weighting." Slot machines usually add the most, while table games either add less or are left out. If one game gives you 50%, only half of your bet counts. For example, if you bet (_sc2_)200 on a game with a 50% contribution, you will only get C$100. You don't lose any money when you bet on a game with 0% contribution.
The time limit for meeting the wagering requirement is called the "expiry period." Any bonus money or free spins that are tied to a promotion may be taken away after the promotion ends.
As a good habit, plan your games so that you can finish wagering before the deadline. This is especially important when you're using bigger bonuses like (_sc2_)200. Always bet less than the maximum bet amount, and that goes for bonus rounds and feature buys too, if they're allowed. Set high-contribution games as your top priority. To avoid slowing down your progress, focus on games that count 100% toward wagering. Keep track of time and progress: look at your wagering meter and the date that your session ends before you change games or increase the size of your session.
To register at Conquestador Casino, you must make a single personal account and make sure that all of the information in it is correct and up to date.
Making sure that payouts and important messages get to the right person quickly and safely protects your gameplay. When you sign up, you promise that the information you give is accurate and matches what's on your official documents. The casino may not let you use certain features of your account until your information is checked and fixed if it is missing, inconsistent, or wrong on purpose. This rule says that each person can only have one account. This includes cases where the same email address, phone number, device, IP address, payment method, or home network is used to make more than one registration. If you try to open an account that has been closed without support's permission, this policy also applies.
Having a "one account" rule helps make sure that promotions are fair and lowers the chance of payment disputes. You can merge activity records, suspend additional accounts, or limit access to offers until the problem is fixed if the system finds duplicate or linked accounts. In order to get a welcome package or extra bonuses, do not make a second account. Friends and family, even if they live at the same address, should not use your account. If you can't remember your login or need to change some important information, don't register again. Instead, contact support. If promotional misuse happens because of multiple registrations, the casino may take away bonus benefits and change winnings.
If a C$100 bonus was added to multiple accounts linked to the same person, for example, the Terms say that those bonus funds and any gains made from them may be taken away. Correct information is needed for verification and payments to go through. Include your full name, date of birth, home address, and valid contact information in your account profile to give a true picture of who you are. When it applies, the country you say you live in should match Canada, and the nationality you say you are should match Canadian as it appears on your documents. To avoid having your withdrawals held, make sure that all of your account and payment information is correct.
Small mistakes, like different spellings of your name, old addresses, or phone numbers that don't belong to you anymore, can lead to more checks being done before you get your money. If you need to change personal information, do it right away and be ready to show proof. Withdrawals over 500 C$ may be temporarily blocked by Conquestador Casino until the new information is checked and the account is confirmed to be in line with the one account policy.
There are many safe and quick ways to add money to your Conquestador Casino account. The exact options you see may be different depending on Canada, but the deposit process is set up to be the same: pick a method, enter the amount, confirm, and play when the money arrives. Before you make a deposit, look at the cashier page to see what the minimum and maximum amounts are for the method you chose. The lowest amount you can deposit with many methods is 10 C$. Depending on the provider and your account status, there may be higher limits on how much you can deposit each transaction.
| Type | Fees | Processing Time |
|---|---|---|
| Bank card Debit or credit card | 0% to 3% | Instant to 15 minutes |
| E-wallet Major international e-wallets | 0% to 2% | Instant |
| Bank transfer Online banking or manual transfer | 0% to 1% | 1 to 3 business days |
| Prepaid voucher Voucher-based top-ups | 0% to 5% | Instant |
| Alternative payments Local instant banking where available in Canada | 0% to 2% | Instant to 30 minutes |
Important: deposit fees and times can change depending on the provider, your country, and the policies of your bank or wallet. For the most accurate price and expected credit time, always check the screen that says "confirmed" by the cashier. Make sure that your payment method is registered in your own name and matches the information in your casino account so that the process goes smoothly. Don't repeat the same transaction right away if a deposit is still pending. Instead, look at your payment history to see if the amount (for example, 50 C$ or 100 C$) is held by your bank, and if it doesn't update within the timeframe given, contact support with the transaction reference. Deposits must be at least 10 C$, which is shown in the cashier for each method.
The maximum deposit amount is shown before confirmation and depends on the provider and account limits. You are shown any fees that might be there before you agree to pay. Deposits are usually processed right away, but bank transfers can take up to three business days.
At Conquestador Casino, withdrawals are only processed after your account information and payment method of choice are confirmed. This helps keep players safe, stops payouts that aren't supposed to happen, and makes sure that winnings go to the rightful account holder. Make sure that the information in your profile matches what's in your documents and that you can get to the email and phone number that are linked to your account before you ask for a payout.
If you change important information after winning, you may have to go through more checks before the money is released. Knowledge Verification Checks and Documents Needed: You can be asked to do a KYC check at any time, but it usually happens when you ask for your first withdrawal, a big payout like C$1,000, or when your personal or payment information changes. For players from Canada or where your Canadian is different from where you are now, Conquestador Casino may ask for extra proof to meet payment provider or compliance requirements.
All documents must be clear and readable. If the pictures are blurry, cut off, or don't match your account information, the casino may ask you to send them again, which delays the withdrawal process. The "pending period" is the time it takes for your withdrawal request to be processed before it is approved and sent to you.
During this time, Conquestador Casino may do security checks, make sure that all bets have been settled, and check any KYC documents that are still pending. While your withdrawal request is still being processed, don't send in multiple requests for small amounts like 20 C$ very quickly. This can cause more verification prompts, which can slow down the approval process. To get things done as quickly as possible, keep one request open and quickly respond to any document requests. Withdrawals can be denied or sent back to the balance if the necessary verification is not provided, if the payment method is not accepted, or if the request goes against the rules (for example, if you try to withdraw to a third-party account).
If they need to, the casino can ask that withdrawals be sent back to the same method used for deposits for up to the amount of the deposits before they use other ways to pay out. Depending on the method you choose, your verification status, and your account history, there may be limits on how much you can withdraw each transaction, each day, each week, or each month. One payout might be limited to 2000 C$, and bigger withdrawals would be spread out over several processing cycles. If you ask for a total of 6,000 C$, it may be paid in parts up to the maximum amounts allowed. Before you cash out, make sure all of your bonuses are complete and that your withdrawal request doesn't go over the method's limits.
If there are any restrictions in place because of a promotion, your withdrawal may not go through until those conditions are met.
Conquestador Casino encourages responsible gambling by letting you set personal limits that work with your budget and schedule. These limits include deposit limits, self-exclusion, and time outs. You can use these controls to make small changes to how much you deposit and how long you play without having to call customer service every time. You can usually get to all of your limit tools right from your account settings. If Canada licensing rules or your Canadian make it so that you can't use a certain feature, the casino will use the next best thing and let you know about it in your account area.
Deposit caps are a type of limit tool that lets you set a limit on how much you can add to your account on a regular basis. Limits on deposits include C$50 per day, C$200 per week, or C$500 per month. When the limit is reached, any further attempts to deposit will be turned down until the timer runs out. Time outs are short breaks that stop access for a certain amount of time. You might find this helpful if you feel like you're playing longer than planned or if you want to take a break after a big win or loss. During a time out, you can't deposit or place bets, and depending on how the tool is set up, you may not even be able to log in.
Self exclusion is a stricter option that blocks access to games for a certain amount of time. People who want a stronger barrier than a time out should use it. When you self-exclude, you won't be able to deposit money or gamble, and marketing messages may be limited if the rules say so. Limits on deposits: limits on how much you can deposit (for example, C$50, C$200, C$500). Time outs are short breaks where you can stop playing. For better safety, longer lockouts are better for self-exclusion.
Open your account menu, go to responsible gambling settings, pick the tool you need, and confirm your choice. This will let you set or change a limit. Before setting a new limit, the casino may ask you to enter your password again or go through an extra step of confirmation for security reasons. Limits that are lowered quickly are usually applied. For example, a deposit cap that is lowered from C$200 to C$50. Adding or removing limits may have a "cooling-off" period to help keep people from making hasty decisions. The time will be shown to you before you confirm.
You can play at Conquestador Casino on mobile browsers and, when available, in dedicated app environments. If you use a phone or tablet, you agree that the layout, loading speed, and features may be a little different from the desktop version. This could depend on your device and operating system.
It's up to you to make sure your device works with it and stays up to date. It's possible that Conquestador Casino will ask you to try again using a desktop computer or a different browser if a game, payment step, or promotion element doesn't show up correctly on your phone.
Mobile access is given "as is," and it may be affected by how the device is set up, how stable the network is, and restrictions at the OS level. Battery-saving modes, content blockers, or old browser engines may make it impossible to play some games or require extra permissions. For the best login, cashier, and game launch experiences, use the most recent official version of your operating system and browser.
Level of connection: Loss of connection can lead to session timeouts, rounds that aren't finished, or late balance updates. Newer devices may have lower animations or take longer to load, especially for live games, because of their screen and performance limits. third-party software: Tools that change how the game is played, how taps are done automatically, or how traffic flows may lead to limited access and the cancellation of bonuses. That's why your session might be ended if you switch devices for safety reasons. Based on the records kept by the game provider and the casino, any actions that are still to be done, like bonus activation steps or game rounds, are taken care of. Note about app availability: If there is an app option, it can only be downloaded through official channels linked from Conquestador Casino.
You could put your account at risk and be charged with breach of terms if you install unofficial or changed packages. Push notifications and permissions: You don't have to get marketing alerts, and you can turn them off in your device's settings. You can still deposit, withdraw, and play even if you turn off some permissions. However, some convenience features, like quick login or alerts, may not work as well if you do this.
Country restrictions and geolocation: Mobile networks can find your location differently than Wi-Fi networks. The site, some games, or special offers may not be available to you until your location is confirmed if your device seems to be outside of an allowed region.
You can claim and use bonuses on your phone, but some promotions are only valid on certain channels or game types. For instance, a bonus of up to C$200 might only be valid if activated from the mobile site. Other deals might only work on desktop computers or apps. Before you opt in, always check the channel label of the promo. Some mobile-optimized games, live games, or branded slots may not be eligible for wagering or may only contribute at a lower rate, even if they can be played on your device.
Channel-limited offers: Some promotions may require a deposit to be made on mobile in order to be valid. For example, a minimum deposit of C$20 must be made through the mobile cashier.
The single-account rule says that you can't claim the same bonus on more than one device if it gives you the same benefit twice. Bonus abuse checks look at things like device IDs, IP patterns, and account activity. During bonus play, if your mobile connection drops, your wagering progress is based on the results of the games that have already been played, not the results that are shown on your device. When you use mobile promotions, make sure your app or browser session stays the same while you make deposits and play. If the bonus doesn't show up automatically after a qualifying action, like making a deposit of C$50, log out and then back in. Then, contact support with your username, the model of your device, the version of your operating system, and the time of the transaction.
By accessing and using Conquestador Casino, you confirm that you are old enough to gamble legally in your area and that online gambling is legal where you live. You must follow these rules when you use the Casino's services, make deposits, withdraw money, play games, get bonuses, and create an account. If these Terms and Conditions don't make sense to you in any way, you must stop using the website and any services that go with it. The Casino may change these Terms at any time. If you continue to use the site after changes have been made, you agree to the new Terms.
Account Eligibility and Correctness: You must give accurate, complete, and up-to-date information when you register. The Casino's anti-fraud rules say that each person, household, device, IP address, or payment method can only have one account. Controlling access and security: It is your job to keep your login information secret. If it can't be shown that you didn't authorize something done through your account, it may be thought that you did it.
Restricted areas: You might not be able to access it in some countries or regions. You need to check the laws in your area; the Casino may block or suspend access based on where you are or to make sure they are followed. Cooperation, cheating, using bots, changing the way the game works, or trying to take advantage of mistakes are all actions that are not allowed.
Checks for honesty: the Casino can ask for proof of identity and payment at any time. You agree to receive service-related messages about your account and transactions. Promotions and bonuses: All bonus offers come with their own set of rules, such as games that can be played, maximum bets, time limits, and contribution rates. The bonus may be canceled and winnings from the bonus may be changed if you don't follow the rules.
Bets: Bonus money and/or winnings may need to be wagered a certain number of times before they can be withdrawn. Max bet: If you bet more than the maximum amount allowed while a bonus is active, any winnings related to the bonus may be thrown out. In terms of how they count toward wagering requirements, different games may count in different ways.
Refunds and deposits: You must use payment methods that are registered in your name to make deposits. Withdrawals are subject to verification, limits set by the payment provider, checks to make sure the money isn't being laundered, and internal risk procedures. Method and compliance status may change processing times.
Know Your Customer (KYC) and verification: You might be asked to show proof of who you are, where you live, and that you own the payment. When verification is done, the casino can hold off on withdrawals and may ask for updated documents from time to time.
Fraud, chargebacks, and disputed payments: If a chargeback or reversal happens, the Casino may suspend your account, get your money back, and take away any bonuses or winnings that are linked to it, as long as it's legal and approved by the payment provider.
Mistakes and bugs in the game: If there is a system failure, a bug in the game, or an obvious mistake, all bets and results may be thrown out. If an error causes winnings to be credited, they can be taken back. You can ask to be banned from gambling or set limits if that's possible. Trying to get around measures for responsible gambling could lead to your account being limited or closed.
Closing and suspending accounts: The Casino can close or suspend accounts if they think there have been violations, for security reasons, to meet regulatory requirements, or for risk management reasons. If you close your account, the Casino may return any balances that are still valid, but only after they have checked them out and taken any deductions allowed by these Terms. Verification of IDs, addresses, and payment ownership; Wagering requirements; Maximum bets; Eligible games; Time limits; Processing times; Compliance review; Method limits;
The Casino is not responsible for any indirect losses, such as lost profits, data, or business opportunities, that come from using the services, to the fullest extent allowed by law.
These Terms are governed by the laws that the Casino lists in its legal notice. Internal complaint procedures and, if necessary, alternative dispute resolution can be used to settle disagreements.
The amount you can deposit depends on how you pay, the currency, and the status of your account. That's where you'll see the exact minimum and maximum before you confirm. We can refuse or reverse a deposit if it triggers responsible gaming or AML controls, doesn't pass fraud checks, comes from a restricted jurisdiction, or is made through a third party that we don't support. If a deposit is taken back, the money is usually sent back to the way it was sent.
Select a safe payment method, confirm the amount, and ask your Cashier to make the withdrawal. After safety checks and, if needed, account verification, we process withdrawals. Different methods have different processing times, and times can go up during busy times or when more checks need to be done. Depending on your payment method, VIP level, and government rules, you may be limited to a certain number of withdrawals per transaction, per day, or per month. We try to pay out using the same method that was used to deposit money as much as possible. If that's not possible, we may offer an approved alternative in your name.
The offer details the bonus terms, which become effective as soon as the bonus is claimed. Before you can cash out bonus funds or winnings related to them, you have to meet the wagering requirements. If you bet more than a certain amount per spin or round, you may lose the bonus and any winnings you have. Some games count for less (or nothing) toward wagering, and some game features may not be available. We keep an eye out for bonus abuse, like using multiple accounts, matched betting, strange playing habits, or VPNs or proxies. If we find it, we may cancel the bonus, take away any winnings, and suspend the account.
Verification helps enforce AML rules and keeps your account safe. We may ask for proof when you sign up, before your first withdrawal, or at any time if your account activity changes. As a general rule, you need a photo ID (like a passport, ID card, or driver's license), proof of address with a date within the last three months, proof of payment (like a photo of your card with the middle numbers hidden or proof of ownership from an e-wallet or bank), and proof of where the money is coming from for higher-risk or higher-value activities. Verify that the name on the account matches what's written down. Withdrawals may be held up until documents are verified if they are missing, unclear, or have passed away.
To make sure you can play, you need to make sure that online gambling is legal in Canada. We block access from places that aren't allowed, and accounts may be closed if location checks show that the user is in a restricted area. Any browser can be used to connect from a mobile device. Keep your device safe, don't share your password, and turn on any device-level security that's available. Change your password right away and contact support to stop withdrawals while we look into it if you think someone else has gotten into your account without your permission.
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